Skills & Competencies for PC Maintenance Technician III

PC Maintenance Technician III job profile

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JOB SUMMARY for PC Maintenance Technician III

Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

JOB RESPONSIBILITIES for PC Maintenance Technician III

Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

PC Maintenance Technician III SALARY RANGE

BASE 50%
$69,055
TOTAL 50%
$70,562
Job Level
A03
Job Code
IT10000070
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

PC Maintenance Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician III skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for PC Maintenance Technician III

1 Industry Competency – Equipment Diagnostics
Proficiency Level -3
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites basic processes in operating and using different diagnostic equipment.
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Level 2 Behaviors
(Light Experience)
Applies basic technical principles in providing equipment diagnostic and repair support.
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Level 3 Behaviors
(Moderate Experience)
Diagnoses malfunctions to determine required repairs using computerized test equipment and calibration devices.
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Level 4 Behaviors
(Extensive Experience)
Drives the success of hardware products and reliability tests by closely monitoring the team's performance.
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Level 5 Behaviors
(Mastery)
Designs diagnostic tests procedures to monitor the health and performance of equipment.
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2 Industry Competency – Hardware Troubleshooting
Proficiency Level -3
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Cites hardware and troubleshooting support procedures for telephony systems and key systems.
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Level 2 Behaviors
(Light Experience)
Assists in installing and troubleshooting desktop computer hardware, peripherals, and software.
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Level 3 Behaviors
(Moderate Experience)
Assesses technical troubleshooting solutions related to hardware and other physical peripherals.
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Level 4 Behaviors
(Extensive Experience)
Checks conformance of hardware engineering project and processes with the company's policies and objectives.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and techniques used in hardware troubleshooting.
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3 PC Maintenance Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician III
Proficiency Level - 4
5 Competency for - PC Maintenance Technician III
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for PC Maintenance Technician III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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2 Job Family Competencies – Computer Hardware
Proficiency Level -3
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Compiles a list of key considerations in choosing computer hardware for our business.
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Level 2 Behaviors
(Light Experience)
Applies technical knowledge to give support to the diagnosis of computer hardware-related issues.
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Level 3 Behaviors
(Moderate Experience)
Deploys new computer hardware and technologies to streamline our business operations.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing computer systems and recommend necessary upgrades.
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Level 5 Behaviors
(Mastery)
Advocates the use of advanced technologies to automate routine tasks in our organization.
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3 PC Maintenance Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician III
Proficiency Level - 4
5 Competency for - PC Maintenance Technician III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for PC Maintenance Technician III

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 PC Maintenance Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician III
Proficiency Level - 4
5 Competency for - PC Maintenance Technician III
Proficiency Level - 5

Summary of PC Maintenance Technician III skills and competencies

There are 2 hard skills for PC Maintenance Technician III, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician III, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician III, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician III, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Maintaining Focus.

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